My mom had her tires replaced a month back by these people. Yesterday her wheel had a knocking and we later on realized its because the wheel was about to fall off because apparently the technicians here do not care about risking someones LIFE and are too lazy to check the torque with a torque wrench afterwards. Im a welder and metal fabricator and I take great pride in my work. You guys don't. The fact that you guys told my dad to f____ off when he called to confront you after years off buisness is completely unprofessional. Own up to your mistakes and deal with them.
Just to change the tires it took over 4 and a half hours and 2 hours over when they said it would be done me and my family wasted our entire Sunday waiting for unprofessional children to change four tires. When we drop the car off they said it would be done around a specific time so we tooled around a bit then when that time came we literally sat in the parking lot for 2 hours watching our car and waiting and waiting I saw how the employees behaved and it was totally unproffessional when one tech was trying to bring a customers car into their garage another employee thought it would be funny to not let him in and took for ever to open the door for him; wasting time in someone else's car!. HUGE time wasters! Unprofessional child like behavior
Was told 2 hour wait. Arrived back in 1:45 mins. was then told it would be at least 1 more hour. Finally they finished fixing my flat tire and then remounting it back on the car........3 and 1/2 hours after drop off! price was reasonable BUT Customer Service was terrible....AND to add insult to injury, the service manager didn't offer an apology for the excessive time wait.
Brake pads have lifetime warranty. Replaced in March 2016. Had brake inspection done December 2016. Same pads need to be replaced. Recommended service. Full charge. Theives.
For years, we have taken our vehicles to this store on Silvernail road. My wife and I liked the idea of putting the cost on the Firestone card. Pay it off in 6 months , no interest, plus discounts. Oil changes, tires, brakes, alignments and all other problems at the one store. December 2017, same vehicles, same store and we had 2 oil changes a week apart... Keep in mind they have been caring for these vehicles and doing the services for years. 2 oil changes on fairly new vehicles, almost $1400.00! I suppose if something is due or almost wore out, or blah, blah, if maybe... I just saying if a wheel bearing has to be replaced at a third of its life on a new vehicle, did they miss that Zert on the last lube job??? You see, you have to trust the honesty of the establishment. This trust just cost me $1400.00 for 2 oil changes. I'll never go to this store again, too expensive, for oil changes anyway
If you need me to come by and teach you how to check torque settings on a lug nut let me know.
Firestone Complete Auto Care is a US Car Repair based in Pewaukee, Wisconsin. Firestone Complete Auto Care is located at 1910 Silvernail Rd, Pewaukee, WI 53072, USA.
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