Beds are pretty comfy. Breakfast starts at 5:30 do that is really nice! They were a little slow on keeping up with the breakfast options. The AC control does not have an actual temperature but just a hot and cold. I did not go to the pool sup I have no opinion there. Pretty good price for what you're getting.
The staff was cordial and helpful. The room was clean and quiet despite being next to a major highway. Each morning breakfast was good. Eggs, bacon or sausage, waffles, biscuits and gravy and assorted breads. Also a water cooler in the dining area so you can fill a water bottle. A nice shaded grassy area to walk dogs.
Pool closed during our stay for an extended time, we were not notified when booking(I called the hotel direct) and no one told us when checking in. I emailed the hotel chain and the manager and no one even responded. We were there for a week for my fathers funeral with grandkids and my niece. My niece teaches swimming and they were looking forward to it. We would have chosen a different hotel for all 7 of us if we would have known.
No excuse for neither to not reply to the emails
Great staff and continental breakfast is spot on. Rooms are nothing fancy but nice pool, hot tub and workout room. Only complaint was that one room I had there smelled like a wet dog was inside the AC/heating unit. Have stayed in other rooms and never had that problem though. Back in 2011 my upstairs neighbor in myself apartment in Pewaukee started our building on fire and I was a displaced resident that night. I came to best Western and explained my situation and they went above and beyond to help me! Not only did they give me an EXTREMELY discounted rate for the week, they worked with me and the Red Cross to get additional money off of my bill. Great group of people there.
Staff was pleasant and helpful. The guest room had good wi-fi and breakfast was provided by the hotel. Plenty of parking and the hotel does offer a pool and hot tub. Overall good experience for my overnight business trip.
Best Western Waukesha Grand is a US Lodging based in Pewaukee, Wisconsin. Best Western Waukesha Grand is located at 2840 N Grandview Blvd, Pewaukee, WI 53072, USA.
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